Privacy Policy

This Privacy Policy explains how The Poseidon Group Services, LLC, d/b/a Poseidon Lifestyle Concierge Group (“Poseidon,” “Company,” “we,” “us,” or “our”), collects, uses, discloses, retains, and otherwise processes personal information in connection with www.poseidonlcgroup.com, our website and other digital services, and our concierge, travel, event, membership, property-access, and related services (collectively, the “Services”).

This Privacy Policy applies to website visitors, prospective and current clients, members, travelers, guests, household members, authorized representatives, gift recipients, event attendees, property occupants, business contacts, and other individuals whose personal information we process in connection with the Services.

This Privacy Policy does not govern the independent privacy practices of third parties, including airlines, hotels, cruise lines, restaurants, venues, transportation providers, retailers, contractors, event vendors, payment processors, social-media platforms, or other independent service providers. Those parties may process personal information under their own privacy notices, terms, and legal obligations.

Our Terms of Service and any applicable Service Order, Membership terms, authorization, or other agreement may incorporate this Privacy Policy by reference. If another notice or agreement applies specifically to a particular category of information or activity, that notice or agreement may supplement this Privacy Policy.

1. Personal Information We Collect

Contact and identifying information. We may collect your name, postal address, email address, telephone number, and other contact information.
Account and authentication information. If account functionality is made available, we may collect account identifiers, login credentials or authentication information, account settings, permissions, and information relating to account access or use.
Client and Membership information. We may collect information concerning your Membership, service history, requests, preferred services, authorized representatives, household or family information relevant to the Services, and other information used to administer or personalize your relationship with Poseidon.
Travel and identity information. Depending on the Services requested, we may collect legal names, dates of birth, nationality or residency information, passport or other government-identification information, travel-document details, Known Traveler Numbers or similar travel identifiers, loyalty-program information, itineraries, destinations, visa or entry information, emergency contacts, and other information necessary to research, arrange, or coordinate travel.
Preference and demographic information. We may collect personal preferences, clothing or merchandise sizes, special dates, household preferences, demographic information voluntarily provided to us, and similar information used to personalize Concierge Services.
Accessibility, dietary, and limited health-related information. Where relevant to a requested Service, you may provide information concerning accessibility needs, mobility considerations, food allergies, dietary restrictions, health-related limitations relevant to travel or activities, or other similar information necessary to coordinate an appropriate arrangement. We do not seek to collect medical information beyond what is reasonably necessary for the applicable request.
Event and guest information. We may collect guest lists, names and contact information of invitees, age-related information, dietary or accessibility information, seating preferences, invitation information, event schedules, photographs, inspiration materials, vendor selections, and other information relevant to an event or celebration.
Property and household information. If you request property-related or household Services, we may collect property addresses, access instructions, gate or building information, alarm or smart-lock credentials, authorized occupants or providers, pet information, surveillance or security-related information, known property hazards or conditions, emergency contacts, and other information reasonably necessary to coordinate the requested Service.
Payment and transaction information. We may collect billing addresses, invoices, transaction amounts, approved budgets, deposits, purchases, refunds, payment status, transaction identifiers, and limited information relating to payment methods.
Communications and records. We may collect emails, text messages, telephone-call notes, requests, approvals, instructions, feedback, customer-service communications, signed documents, authorizations, and other communications between you and Poseidon.
Photographs, videos, and other content. You may provide photographs, videos, documents, design references, inspiration materials, or other content in connection with Concierge Services or communications with us.
Device, internet, and usage information. When you access our website or other digital services, we and our service providers may automatically collect information such as IP address, browser type, device type, operating system, referring website or page, pages viewed, timestamps, approximate location derived from IP address, cookie or similar identifiers, interactions with website features, and other diagnostic, security, or usage information.
We encourage you to provide only personal information reasonably necessary for the applicable Service. Where Poseidon provides a secure method for transmitting particularly sensitive information, you should use that method rather than ordinary email, text message, or another unsecured channel.

2. How We Use Personal Information

We may collect personal information from the following sources:

Directly from you. We collect information you provide through website forms, Membership enrollment, account creation, emails, telephone calls, text messages, payments, Service Orders, authorizations, requests, event or travel planning, property-access arrangements, and other interactions with Poseidon.
From persons acting for or with you. We may receive information about you from a spouse, parent, guardian, family member, household member, employer, executive assistant, travel organizer, event host, Authorized Representative, or other person involved in a request.
From providers and business partners. We may receive information from hotels, airlines, travel providers, restaurants, venues, transportation companies, event vendors, retailers, household service providers, referral partners, and other providers involved in fulfilling or coordinating a request.
From social-media and other third-party platforms. If you interact with Poseidon through a social-media platform or other third-party service, we may receive information made available through that interaction in accordance with the applicable platform’s settings and privacy practices.
Automatically through technology. We and our service providers may collect certain information automatically through cookies, server logs, analytics technologies, device identifiers, and similar tools used in connection with the website or other digital services.

If you provide personal information concerning another person, you represent that you are authorized to provide that information for the applicable purpose and should make this Privacy Policy available to that person where appropriate.

3. How We Collect Personal Information

We may collect personal information to:

provide, administer, coordinate, and personalize the Services;
respond to inquiries and evaluate requests;
create and maintain accounts and Membership relationships;
research, source, recommend, arrange, book, purchase, or coordinate travel, reservations, events, transportation, household services, property access, merchandise, and other requested goods or services;
communicate with clients, travelers, guests, household members, authorized representatives, providers, business partners, and emergency contacts;
verify identity, authority, instructions, approvals, spending limits, or eligibility;
process payments, invoices, deposits, purchases, refunds, credits, and transaction records;
maintain client preferences and service history;
provide customer support and resolve service issues;
send transactional, administrative, security, legal, or service-related communications;
send marketing communications where permitted by applicable law;
operate, maintain, secure, troubleshoot, analyze, and improve our website, systems, communications, and Services;
detect, investigate, and prevent fraud, misuse, security incidents, unlawful activity, or threats to people, property, or systems;
enforce our agreements and establish, exercise, or defend legal rights;
comply with legal, tax, accounting, insurance, regulatory, recordkeeping, or governmental obligations; and
evaluate or complete a merger, acquisition, financing, reorganization, sale of assets, or other corporate transaction.

We may also use aggregated or deidentified information for lawful business, operational, analytical, or service-improvement purposes where the information is not reasonably capable of identifying an individual.

4. Artificial Intelligence and Automated Tools

Poseidon may use artificial intelligence, machine learning, automation, and similar technologies to assist with research, drafting, organization, administrative support, workflow management, communications preparation, information retrieval, summarization, itinerary development, service planning, quality control, and other business or client-service functions.

Depending on the applicable function, these technologies may process information described in this Privacy Policy, including client instructions, preferences, communications, travel or event information, service requests, provider information, documents, photographs, or other information reasonably necessary to perform the applicable task.

Poseidon may use third-party artificial intelligence, cloud, automation, or technology providers to support these functions. When such providers process personal information on Poseidon’s behalf, their processing may be subject to contractual restrictions, security controls, their applicable privacy terms, and other legal requirements.

Poseidon does not intentionally provide personal information to an artificial intelligence provider for that provider’s unrelated advertising purposes.

Poseidon may use aggregated or deidentified information in connection with analytics, evaluation, testing, or service improvement where permitted by applicable law.

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients as reasonably necessary for the Services and our business operations:

Travel, event, lifestyle, and household providers. These may include airlines, hotels, resorts, vacation-rental operators, cruise lines, transportation companies, restaurants, venues, caterers, entertainers, ticketing providers, tour operators, guides, retailers, delivery services, contractors, household-service providers, property-related providers, and other businesses involved in a client request.
Technology and operational service providers. We may disclose information to providers that support website hosting, cloud services, payment processing, customer relationship management, electronic signatures, communications, email, SMS, scheduling, analytics, cybersecurity, fraud prevention, document storage, artificial intelligence, and related business functions.
Payment processors and financial institutions. We may disclose transaction and payment-related information to Stripe and other payment processors, banks, card networks, or financial institutions involved in processing or administering payments.
Professional advisers. We may disclose information to attorneys, accountants, insurers, auditors, consultants, and other professional advisers where reasonably necessary for their services.
Business and referral partners. We may disclose information to referral partners, preferred providers, or other business partners where reasonably necessary to facilitate a request, administer a relationship, or provide a client-authorized Service.
Governmental and legal recipients. We may disclose information to courts, regulators, law-enforcement authorities, governmental agencies, litigants, or other persons where required or permitted by law or where reasonably necessary to protect rights, safety, property, or the integrity of our Services.
Corporate transaction participants. We may disclose information to actual or prospective purchasers, investors, lenders, affiliates, counterparties, or advisers in connection with a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar corporate transaction, subject to appropriate confidentiality and legal protections.

The nature of a recipient’s relationship with Poseidon affects how that recipient may process personal information. Certain technology, payment, communications, and operational vendors process information on Poseidon’s behalf in order to support our business operations. Other providers, such as airlines, hotels, venues, restaurants, transportation companies, retailers, or contractors, may receive personal information because you have requested or authorized a transaction or Service involving that provider. Those independent providers may determine their own purposes and means of processing after receiving the information and may be subject to their own privacy notices and legal obligations.

Poseidon seeks to disclose only the information reasonably necessary for the applicable business or client-service purpose. For example, we may provide a hotel with traveler and reservation information, a restaurant with dietary or guest information, a transportation provider with passenger and pickup information, or a household provider with property-access information where necessary to perform the requested Service.

We may also disclose personal information at your direction or with your consent.

6. Sale, Sharing, and Advertising

Poseidon does not sell personal information for monetary consideration.

Poseidon may use analytics, social-media, advertising, or similar technologies in connection with its website and marketing activities. Depending on how a particular technology is configured and the law applicable to the individual, the disclosure of online identifiers, device information, internet activity, or similar information to certain third parties may be treated as a “sale,” “sharing,” or processing for targeted advertising even when no money is exchanged for the information.

Where Poseidon engages in activity subject to a legal right to opt out of sale, sharing, or targeted advertising, Poseidon will provide the notice and method for exercising that right required by applicable law.

Poseidon does not use sensitive personal information for the purpose of inferring characteristics about individuals for advertising purposes.

7. Cookies and Similar Technologies

Poseidon and its service providers may use cookies, pixels, tags, local storage, server logs, and similar technologies in connection with the website and other digital services.

These technologies may be used for:

necessary and security purposes, including website operation, fraud prevention, security, network management, form functionality, and account or session management;
functional purposes, including remembering settings, preferences, and prior selections;
analytics and performance purposes, including understanding website traffic, visitor interactions, referral sources, errors, performance, and how visitors use the website; and
advertising or marketing measurement purposes, if enabled, including measuring campaign performance, attribution, or interactions with advertising or social-media content.

Information collected through these technologies may include IP address, browser and device information, cookie or device identifiers, approximate location derived from IP address, referring URLs, pages viewed, links or features used, timestamps, and other website interaction information.

Certain third parties may process information collected through these technologies under their own privacy policies.

You may manage certain cookies through your browser settings and through any cookie or privacy-preference tool Poseidon makes available. Cookie controls may apply only to the particular browser and device through which they are exercised. Blocking or disabling certain technologies may affect website functionality.

8. Browser Privacy Signals

Some browsers and devices offer privacy signals or settings intended to communicate a user’s preferences concerning certain online data practices.

Where required by applicable law and applicable to our practices, Poseidon will recognize and process legally recognized universal opt-out mechanisms, such as Global Privacy Control, in accordance with applicable requirements.

Browser-based controls generally apply to the browser or device through which the preference is communicated and may not apply to personal information that is not reasonably associated with that browser or device.

9. Payment Information

Poseidon uses Stripe to process payment-card transactions.

Poseidon may receive payment confirmations, transaction identifiers, billing information, payment status, payment tokens, card type, the last four digits of a payment card, and other limited payment-related information from Stripe.

Poseidon does not store full payment-card numbers, card security codes, or full bank-account credentials on its own systems.

Stripe independently processes certain information in accordance with its own privacy notice, terms, security practices, and legal obligations.

10. Sensitive Personal Information and Property-Access Credentials

Certain Services may require information that warrants heightened care because of its nature or the risk associated with unauthorized access. Such information may include government-identification information, travel information, precise itinerary information, property-access information, alarm or smart-lock credentials, accessibility information, dietary or allergy information, or other sensitive client information.

Poseidon seeks to collect only information reasonably necessary for the applicable purpose and may apply enhanced handling measures to information that presents increased risk if improperly accessed or disclosed.

Depending upon the information and Service involved, such measures may include restricting access to personnel or providers with a business need to know, using secure transmission or storage methods, limiting onward disclosure, using multifactor authentication or other access controls, and limiting retention where appropriate.

Property-access credentials, alarm codes, smart-lock information, access instructions, and similar information are used only for authorized property-related purposes and may be disclosed only to personnel or providers reasonably requiring access for the applicable Service.

Poseidon may request that highly sensitive information be provided through a designated secure method rather than ordinary email, text message, or an unsecured website form.

You should not provide Social Security numbers, complete payment-card credentials, passwords unrelated to a requested Service, medical records, or other highly sensitive information unless Poseidon specifically requests that information and provides an appropriate method for submission.

Poseidon may return, disable, delete, or otherwise discontinue use of property access credentials when they are no longer reasonably necessary, subject to legitimate security, recordkeeping, dispute-resolution, or legal requirements.

11. Communications and Marketing Choices

Poseidon may send transactional or service-related communications concerning requests, bookings, payments, Memberships, reservations, travel, events, property access, security, agreements, or other matters relating to an existing or requested Service.

Poseidon may also send marketing or promotional communications where permitted by applicable law.

You may opt out of marketing emails by using the unsubscribe method included in the communication or by contacting Poseidon.

Where Poseidon sends marketing text messages, you may opt out using the method provided in the message, including by replying STOP where applicable.

Opting out of marketing communications does not prevent Poseidon from sending transactional, legal, security, billing, or service-related communications reasonably necessary to administer an existing relationship or transaction.

12. Retention and Disposal

Poseidon retains personal information only for as long as reasonably necessary and proportionate for the purposes for which it was collected or otherwise processed.

In determining an appropriate retention period, Poseidon may consider the amount, nature, and sensitivity of the information; the purposes for which it was collected; whether the information remains necessary to provide or personalize Services; the duration of the client or Membership relationship; provider or transaction requirements; the risk of harm from unauthorized use or disclosure; applicable contractual obligations; legal, tax, accounting, insurance, or regulatory requirements; fraud-prevention and security needs; applicable limitation periods; and legal holds.

Client profiles, preferences, service history, and relationship records may be maintained during the client relationship and for a reasonable period thereafter where useful for continuity of service, record keeping, dispute resolution, or legitimate business purposes.

Transaction, billing, contract, authorization, consent, and accounting records may be retained for longer periods where reasonably necessary for financial, legal, regulatory, insurance, audit, or recordkeeping purposes.

Property-access credentials and similarly sensitive operational information are not retained longer than reasonably necessary for the authorized purpose, subject to security, dispute-resolution, and legal requirements.

When information is no longer reasonably necessary, Poseidon takes reasonable measures to delete, destroy, anonymize, or otherwise dispose of it as appropriate to the nature of the information and applicable law.

Deletion from active systems may not result in immediate deletion from backups, archives, security logs, or systems subject to legal holds. Information maintained in backup or disaster-recovery systems may remain until removed through ordinary backup rotation or recovery processes.

13. Data Security

Poseidon uses administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, acquisition, use, disclosure, alteration, loss, or destruction.

Safeguards are selected based on the nature and sensitivity of the information, the systems through which it is processed, and the reasonably foreseeable risks associated with the applicable activity.

Depending upon the system or information involved, measures may include multifactor authentication, access restrictions, secure accounts and devices, password controls, encryption or secure transmission features made available by service providers, data minimization, vendor diligence, backup or recovery measures, credential-management practices, and secure disposal.

Access to personal information may be limited to personnel, contractors, and service providers who reasonably require the information to perform their authorized functions.

Poseidon may evaluate service providers that process sensitive information based on the nature of their services, security capabilities, available contractual protections, and other risk considerations.

No security program, network, transmission method, or storage system can guarantee absolute security. You are responsible for protecting credentials, devices, email accounts, telephone numbers, and other systems under your control and should promptly notify Poseidon of suspected unauthorized access or disclosure.

Poseidon may investigate suspected security incidents and take responsive measures appropriate to the circumstances. Where an incident triggers notification obligations under applicable law, Poseidon will provide required notifications to affected individuals, governmental authorities, or other recipients within the time and manner required by law.

14. Privacy Rights and Requests

Depending upon applicable law and the nature of our relationship with you, you may have rights concerning personal information Poseidon maintains about you. Those rights may include the right to:

request information concerning personal information we maintain or process about you;
request access to certain personal information;
request correction of inaccurate personal information;
request deletion of certain personal information;
request a portable copy of certain personal information where applicable;
opt out of certain uses or disclosures where applicable;
update communication preferences;
withdraw an optional consent; or
exercise another privacy right available under applicable law.

Poseidon will evaluate a privacy request in light of the law applicable to the requester and Poseidon’s processing activities. Not every right described in this Section applies to every individual or circumstance.

Poseidon may request information reasonably necessary to verify the identity of the person making a request and, where applicable, the authority of an individual submitting a request on another person’s behalf. If Poseidon cannot reasonably verify identity or authority, it may be unable to fulfill the request.

Poseidon may deny or limit a request where permitted by applicable law, including where retaining or processing information is reasonably necessary to complete a transaction, provide a requested Service, detect or prevent fraud, maintain security, comply with legal obligations, exercise or defend legal claims, protect the rights or safety of another person, or maintain information that is exempt from the applicable right.

A request to delete or discontinue processing information necessary to provide a requested Service may prevent Poseidon from completing that Service.

Where applicable law provides a right to appeal Poseidon’s response to a privacy request, Poseidon will provide information regarding the available appeal process.

Poseidon will respond to verified requests within the period required by applicable law and will not unlawfully discriminate against an individual for exercising an applicable privacy right.

Privacy requests may be submitted to: info@poseidonlcgroup.com.

15. Information Concerning Minors

Poseidon’s website and Services are intended for adults and are not directed to children under thirteen (13). Poseidon may receive personal information concerning minors when that information is provided by, or at the direction of, a parent, legal guardian, family member, travel organizer, event host, or other authorized adult in connection with a requested Concierge Service, including family travel, events, reservations, transportation, household coordination, or other Services involving the minor.

Poseidon does not knowingly collect personal information directly from children under thirteen (13) through independent use of the website or Services.

Any adult providing personal information concerning a minor represents that the adult has lawful authority to provide the information for the applicable purpose.

If you believe that a child under thirteen has provided personal information directly to Poseidon without appropriate authorization, please contact us so that we may review and address the matter.

16. Social Media and User-Submitted Content

Poseidon may maintain accounts on social-media platforms and may receive information when individuals interact with those accounts, send messages, comment on content, tag Poseidon, submit photographs or videos, or otherwise communicate through a social-media service.

Information processed independently by the applicable social-media platform is subject to that platform’s own privacy practices.

If you voluntarily provide photographs, videos, testimonials, reviews, comments, messages, or other materials through social media or directly to Poseidon, Poseidon may process those materials for the purpose for which they were provided.

Private client or guest content will not be used publicly for Poseidon marketing merely because it was provided in connection with concierge Services. Public promotional use of identifiable private client materials will be subject to a separate authorization or other legally sufficient permission.

17. Third-Party Websites and Services

Our website, communications, and Services may link to or integrate with third-party websites, applications, booking systems, payment services, maps, social networks, communications tools, and other external platforms.

Poseidon does not control the independent privacy, security, content, or data-handling practices of those third parties.

Information you provide directly to a third party, or information a third party processes for its own independent purposes, is governed by that party’s privacy notice and other applicable terms.

We encourage you to review the applicable third party’s privacy notice before providing information directly to that party.

18. Travel and International Processing

Because the Services include travel and destination coordination, personal information may nevertheless be transmitted to, accessed by, or processed by providers and other recipients located throughout the United States and in other countries.

For example, arranging international travel may require Poseidon to provide traveler identity, contact information, itinerary details, passport or travel-document information, accommodation preferences, accessibility information, emergency contacts, or other information to airlines, hotels, cruise lines, transportation providers, tour operators, reservation systems, or governmental authorities located outside the United States.

Privacy and data-protection laws in another jurisdiction may differ from those applicable in Florida or elsewhere in the United States.

Where Poseidon discloses information to an independent provider at client’s request or as reasonably necessary to complete a client-authorized arrangement, the provider may process the information under its own privacy notice and applicable law.

Where applicable law requires Poseidon to implement a particular safeguard or transfer mechanism for an international transfer under Poseidon’s control, Poseidon will use measures designed to satisfy the applicable requirement.

19. Business Transfers

If Poseidon is involved in a merger, acquisition, financing, reorganization, restructuring, bankruptcy, sale of assets, change of control, or similar transaction, personal information may be disclosed or transferred as part of evaluating, negotiating, or completing the transaction.

Any recipient of personal information in such a transaction will be subject to applicable legal requirements and any confidentiality obligations applicable to the transaction.

20. Changes to This Privacy Policy

Poseidon may update this Privacy Policy from time to time to reflect changes in our Services, technologies, vendors, data practices, or legal obligations.

The “Date Last Modified” date at the bottom of this Privacy Policy identifies when it was most recently revised.

If we make material changes, we may provide additional notice through the website, by email, through an account, or by another method appropriate to the nature of the change and required by applicable law.

Poseidon will not materially expand the use of previously collected personal information in a manner inconsistent with the notice provided when the information was collected without providing any additional notice or obtaining any consent required by applicable law.

21. Contact Us

If you have questions concerning this Privacy Policy, Poseidon’s privacy practices, a privacy request, or a suspected privacy or security issue, please contact:

The Poseidon Group Services, LLC

d/b/a Poseidon Lifestyle Concierge Group

Attn: Privacy

17830 Monte Vista Drive

Boca Raton, Florida 33496

Email: info@poseidonlcgroup.com

Date Last Modified: 10/27/2026